Scope creep can sneak up, morph, and destroy a project. Here’s how it occurs, and how to keep it at bay. Have you ever had a project that seems to be getting bigger all the time? At first it was manageable, but now it seems that everything, including the kitchen sink, has been tossed in? [...]
Effective communication is the real work of leadership—and a skill you can learn. Learning how to engage Assertive Respectful communication will improve every aspect of your life. Do you have any processes that aren’t yielding the results you were hoping for? Most of us do, right? S0, what do you do about it? Is it [...]
Every change, large or small, presents known and unknown opportunities and dangers. If you’re currently leading an organization or team through a change, being able to identify and articulate these opportunities and dangers is essential. How do you go about identifying these? By working with your group on an ODI list. With an ODI list, [...]
What happens when everyday, every employee’s behavior, attitude, and practices bring you closer to your strategic objectives? Then you have a “Process Culture.” Here are the 5 ways you can develop your Process Culture. What's a Process Culture? If you’ve ever had a Big Mac at McDonald's, you’ve probably noticed it tastes the same whether [...]
Good business process management involves ensuring that the good idea behind a change initiative or improvement is translated to employees, and their work, once the change is in place. Let’s try an experiment: Pick up a pen or pencil with your dominant hand—for example, if you’re right-handed, use your right hand. For the next 10 [...]
Over the past few years, we’ve purchased furniture from various retailers. I mean the type of furniture that comes in boxes with nuts and bolts and tools—and if you’re lucky—with instructions. We’ve had wonderful experiences where it comes out right, and horrible ones when it takes much longer than it’s supposed to—often requiring reassembly at [...]
